Delivery & Returns

Any time. Any place. Almost anywhere.

Highland & Islands

Unfortunately we are unable to deliver to the following locations at present:

Shetland Islands, Western Isles, Orkney Islands, Isle of Man, Channel Islands, Isles of Scilly, Isle of Wight.

Check your delivery

In the unlikely event that Terraflex delivers the wrong goods or the wrong amount, you can refuse delivery or advise us after delivery that the order is incorrect. We will arrange free collection from you or free additional delivery to you.

From time to time, a customer may make an incorrect order. Should this situation arise we will collect the goods but both the initial delivery and subsequent collection costs will have to be paid by the customer.

In order to avoid such situations, we would urge all customers to double check their order details before submitting them to Terraflax. If in doubt, please speak to a member of our team. (link to Contact us)

Delivery Procedure

How we deliver to you

Play areas and gardens

Terraflex rubber chippings for play areas and gardening may be ordered in a range of bag sizes, as follows:

  • 20 kg (minimum delivery order is 5 bags)
  • 200 kg
  • 300 kg
  • 400 kg
  • 500 kg
  • 600 kg

Equestrian

*Equestrian surfacing is sold in bulk loads only £75.00 collected or call for pricing on delivery ( delivery currently with Ireland only)*

Point of delivery

Your order will be delivered and unloaded at the front/main entrance to your building, play area or house. We cannot deliver to the rear of properties due to potential access restrictions.

What we can do. And what we can’t

Please note that all orders are palletised and will be unloaded from the rear of the vehicle using a tail lift and a pallet truck. Our vehicles are not fitted with a crane facility, therefore your rubber chippings cannot be lifted or lowered over a wall or any other obstacle. Our driver is only obliged to deposit your delivery at the roadside outside your delivery address. After this has been done, liability for the goods passes to the customer.

However, in order to accommodate our customers and where it is practical to do so, our drivers may try to place your goods into your driveway or forecourt. This is subject to the underlying surface being flat, solid and robust.  The pallet truck cannot be moved over any rough surface, such as gravel. Nor can the driver push/pull the delivery along a sloping surface or over curb stones.

Keep us informed

We always do our best to ensure a smooth delivery, but it is vital that you advise us of any potential hazards or difficulties our delivery drivers may face prior to us attempting delivery. These obstructions might include parked cars, low-hanging trees, a cul-de-sac, narrow street, etc.  Should our driver arrive at your address and decide that it is unsafe or impractical to access your delivery point, the goods will be returned to our transport depot and a full delivery charge will apply.